Stranded drivers reach your tow truck, not the next company.
2Line.AI gives towing companies and tow operators a second business number on the phone they already carry. Mia by 2Line.AI answers while you're hooked up, asks where the vehicle is, the year, make and model, where it's going and whether the driver is somewhere safe, and hands stranded drivers straight to you.
“Thanks for calling Rapid Tow, this is Mia. Where is the vehicle right now?”
You're hooking up one car when the next stranded driver calls, and they'll call another tow if you don't answer.
What Mia asks your callers
- Where the vehicle is now
- Year, make and model
- Where it's going
- Whether the driver is somewhere safe
Stranded drivers and roadside calls come straight to you.
What a busy day looks like for a tow operator
You're winching a pickup out of a ditch off I-35 when the next call comes in. A driver's Civic died by the Exit 12 gas station. Mia asks if he's somewhere safe, gets the car and the exact spot and hands the call to you. You tell him 25 minutes, then tap On my way so he can watch your truck come up the frontage road on a live location link.
A made-up example. Names and places are fictional.
How Mia handles a call for towing companies
An example of a call to a fictional business. Mia uses your greeting, your questions and your rules, and you can take the call any time with Hand to me.
After the call: the caller gets one “what happens next” text, and you get the slip above.
The calls towing companies get, and what Mia does with each
Stranded on the road
Mia gets the spot, the vehicle and whether the driver is safe, then passes the call to you.
Accident tow
She connects the caller to you. If anyone is hurt, she tells them to hang up and dial 911.
Scheduled tow to a shop
She takes the pickup address and the shop, then books a time in your hours.
Jump start or lockout
Roadside calls are urgent, so they reach you.
How much is a tow?
She shares your hookup fee and per-mile price if you taught them, and can text a quote.
Where's my impounded car?
She takes the vehicle and plate for a call back.
You choose when Mia answers: always, after hours, or only when you don’t pick up. Take any call yourself with Hand to me.
What to teach Mia as a tow operator
Mia drafts this from your business name or website. Check each item, put in your own prices and rules, and change any of it later in the app.
Before your first call
- Services: tows, jump starts, lockouts, tire changes, winch-outs
- Your hookup fee and per-mile price, if you share them
- Your coverage area and the highways you run
- What to tell a caller in an unsafe spot (move away from traffic, call 911 if needed)
- Shops you tow to often
- Urgent rules: every stranded driver
What it costs
Say Mia answers 40 calls for you in a month, about 2 minutes each. That’s 4,200 credits. The cheapest way to cover it is two 150-credit packs ($4.99 each) and one 4,000-credit pack ($59.99), $69.97 in all, on top of your plan. Your real calls will differ.
| Mia, 2 minutes | 48 × 2 = 96 credits |
|---|---|
| AI summary | 1 credit |
| “What happens next” text to the caller | 8 credits |
| Each call | 105 credits |
| 40 calls | 4,200 credits, about $69.97 in packs |
| If you answer yourself | 8 credits a minute, so a 2-minute call is 16 credits. Missed calls and ring time are free. |
Plans are $19.99 a month or $99.99 a year. Your plan’s 100 starter credits (once) cover about 2 minutes of Mia, or 12 minutes of calls you answer yourself. Credits don’t refill each month; you add a pack when you need one. See all rates.
Set up in 4 steps
- 1Pick your numberChoose from 4 local US numbers with area codes near you. It rings in the 2Line.AI app on the phone you already have.
- 2Start your plan$19.99 a month, or $99.99 a year with a 3-day free trial. Your plan starts with 100 credits, once.
- 3Teach Mia your tradeType your business name or website. Mia drafts your greeting, hours, services and prices for you to check. Tell her what counts as urgent, for example: stranded drivers and roadside calls come straight to you.
- 4Turn on notificationsSo you see each slip the moment a call ends, and urgent calls reach you. Then make a test call to hear Mia.
Phone and follow-up tips for towing companies
- 1
Get the exact location first
A mile marker, exit number or cross street saves you a lost half hour. Teach Mia to ask for it before anything else.
- 2
Share live location with waiting drivers
On my way texts your ETA with an optional live location link, so a driver on the shoulder can see you coming.
- 3
Run a separate line for each area or contract
Add a line per city or account, each with its own greeting, at 300 credits a month per added number.
- 4
Be clear about 911
2Line.AI doesn't connect to 911. Teach Mia to tell injured callers to hang up and dial 911 from their own phone.
- 5
Ask happy drivers for a review
Tap Job done when the car's dropped at the shop. A driver you rescued on a bad day is often glad to say so.
What towing companies use most
AI receptionist
Mia is the AI receptionist built into the 2Line.AI app. She answers calls in your business name when you're busy, after hours or every time, asks what the caller needs, books appointments into your hours and leaves you a short written summary called a slip.
Learn moreMultiple lines
2Line.AI can run several US numbers in one app. Each line has its own label, color, greeting, hours and settings for Mia, the built-in AI receptionist, and every call and text shows which line it came in on.
Learn moreBusiness texting
2Line.AI lets you text and send pictures from your business number, registered with US carriers for business messaging. Quick actions send quotes, On my way texts with your arrival time, reminders and review requests.
Learn moreRead next
Meet Mia, the AI receptionist
What she does on a call, what she costs and how she learns your business.
Read moreHow Contractors Can Stop Losing Jobs to Missed Calls
Practical ways plumbers, electricians, HVAC techs and other trades can answer more calls on the job: text back, AI answering, booking and follow-ups.
Read the guideAI Receptionist vs Answering Service: Which to Choose
How an AI receptionist compares to a live answering service on cost, hours, booking and caller experience, and when to choose each.
Read the guide2Line.AI vs Smith.ai
Compare 2Line.AI and Smith.ai AI receptionists: per-call vs per-minute pricing, booking, and getting a business number included.
Compare2Line.AI vs Ruby Receptionists
Ruby vs 2Line.AI: compare live virtual receptionists billed by the minute with an AI receptionist and business number in one app.
CompareQuestions
Can Mia send emergency services?
Can I share my location with a waiting driver?
Can I keep dispatch and personal calls apart?
Can Mia tell callers my price?
Can I take every call myself and only use Mia when I'm busy?
Will spam calls tie up my line?
How much does 2Line.AI cost for towing companies?
Stop losing calls on the job.
Yearly comes with 3 days free. $19.99 a month or $99.99 a year.
Pick your number