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For roofers

Never miss a storm call again, even from the roof.

2Line.AI gives roofers a second business number on the phone they already carry. After a storm, Mia by 2Line.AI answers the calls you can't take from a ladder, asks whether water is coming in, gets the roof type and address, books inspections and asks homeowners to text damage photos. Active leaks come straight to you.

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Mia answers

“Thanks for calling Summit Roofing, this is Mia. Is water coming in right now, or would you like an inspection?”

While you were out10:42 AM
Dana Kim (817) 555-0119
Wind took shingles off the back slope last night. No leak inside. Shingle roof, about 15 years old. Booked Thursday 9 AM.
New leadBooked
The problem

After a storm every homeowner calls at once, and you're up on someone else's roof.

What Mia asks your callers

  • Is water coming in right now?
  • Roof type and rough age
  • The property address
  • Photos of the damage by text

Active leaks and roofs open to the weather come straight to you.

A day on the job

What a busy day looks like for a roofer

Hail rolls through overnight, and by 8 AM your phone is going off while you're tearing off a roof in Arlington, so Mia takes the calls you can't. A homeowner with missing shingles and a dry attic gets an inspection on Thursday and texts photos of the back slope. A caller with water dripping through a bedroom ceiling is handed straight to you, and when you climb down for lunch each slip has the address, the roof's age and the photos.

A made-up example. Names and places are fictional.

Sample call

How Mia handles a call for roofers

An example of a call to a fictional business. Mia uses your greeting, your questions and your rules, and you can take the call any time with Hand to me.

Thanks for calling Summit Roofing, this is Mia. Is water coming in right now, or would you like an inspection?
Caller: We lost some shingles in last night's wind. Can someone take a look?
Mia: Of course. Is any water coming inside right now?
Caller: No, it's dry inside. It's a shingle roof, maybe 15 years old.
Mia: Thanks. I have an inspection Thursday at 9 AM. What's the address? You can text photos to this number too.

After the call: the caller gets one “what happens next” text, and you get the slip above.

Common calls

The calls roofers get, and what Mia does with each

Books it

Storm damage inspection

Mia asks what they can see and the roof type, books an inspection and asks for photos by text.

Hands it to you

Water coming through the ceiling

Active leaks are urgent, so the caller reaches you.

Takes details

Insurance claim question

She notes the insurer and whether a claim is open, and you call back. She doesn't give claim advice.

Books it

Full replacement estimate

She takes the roof's age, material and number of stories, then books an estimate.

Texts a quote

Gutter or small repair

If you taught her your small-repair prices, she can text a quote.

Voicemail

Lead sellers and storm canvassers

Send them to voicemail, and likely spam is labeled before it rings.

You choose when Mia answers: always, after hours, or only when you don’t pick up. Take any call yourself with Hand to me.

Your setup checklist

What to teach Mia as a roofer

Mia drafts this from your business name or website. Check each item, put in your own prices and rules, and change any of it later in the app.

Before your first call

  • The roofs you work on: shingle, metal, tile, flat
  • Whether inspections are free
  • Price ranges for small repairs, if you share them
  • How you handle insurance claims, in your own words
  • Urgent rules: active leaks, tarps needed, roofs open to the weather
  • Your service area, especially after a big storm
Example only

What it costs

Say Mia answers 30 calls for you in a month, about 3 minutes each. That’s 4,590 credits. The cheapest way to cover it is one 950-credit pack ($19.99) and one 4,000-credit pack ($59.99), $79.98 in all, on top of your plan. Your real calls will differ.

Example credit cost for roofers
Mia, 3 minutes48 × 3 = 144 credits
AI summary1 credit
“What happens next” text to the caller8 credits
Each call153 credits
30 calls4,590 credits, about $79.98 in packs
If you answer yourself8 credits a minute, so a 3-minute call is 24 credits. Missed calls and ring time are free.

Plans are $19.99 a month or $99.99 a year. Your plan’s 100 starter credits (once) cover about 2 minutes of Mia, or 12 minutes of calls you answer yourself. Credits don’t refill each month; you add a pack when you need one. See all rates.

Getting started

Set up in 4 steps

  1. 1Pick your numberChoose from 4 local US numbers with area codes near you. It rings in the 2Line.AI app on the phone you already have.
  2. 2Start your plan$19.99 a month, or $99.99 a year with a 3-day free trial. Your plan starts with 100 credits, once.
  3. 3Teach Mia your tradeType your business name or website. Mia drafts your greeting, hours, services and prices for you to check. Tell her what counts as urgent, for example: active leaks and roofs open to the weather come straight to you.
  4. 4Turn on notificationsSo you see each slip the moment a call ends, and urgent calls reach you. Then make a test call to hear Mia.
Tips

Phone and follow-up tips for roofers

  1. 1

    Ask for photos on the first call

    A photo of the damage helps you sort the list after a storm. Homeowners can text pictures to your 2Line number before you ever set up a ladder.

  2. 2

    Sort storm calls by leak, not by order

    Leaks first, then damage with a dry attic, then estimates. Set your urgent rule so Mia passes leaks to you and books the rest.

  3. 3

    Keep your local profile current

    People search for a roofer near them after a storm. Keep your service area, hours and 2Line number up to date on your Google Business Profile, with photos of real jobs.

  4. 4

    Tell homeowners when you'll be there

    After a storm people stay home waiting for the inspector. On my way sends your ETA so they don't have to call and ask.

  5. 5

    Ask for a review after the final inspection

    Tap Job done when the new roof is finished and cleaned up. The review request lands while the homeowner is glad it's over.

What roofers use most

Appointment booking

Mia books appointments during the call, inside the business hours you set, and texts the caller a confirmation. Reminders go out before the visit, and customers reply C to confirm or R to reschedule.

Learn more

Business texting

2Line.AI lets you text and send pictures from your business number, registered with US carriers for business messaging. Quick actions send quotes, On my way texts with your arrival time, reminders and review requests.

Learn more

Missed call text back

When you miss a call on your 2Line number, the caller gets a text from your business within moments, so they wait for you instead of calling the next company. You write the message once, and it can include your booking link.

Learn more

Read next

Meet Mia, the AI receptionist

What she does on a call, what she costs and how she learns your business.

Read more

How Contractors Can Stop Losing Jobs to Missed Calls

Practical ways plumbers, electricians, HVAC techs and other trades can answer more calls on the job: text back, AI answering, booking and follow-ups.

Read the guide

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How an AI receptionist compares to a live answering service on cost, hours, booking and caller experience, and when to choose each.

Read the guide

2Line.AI vs Smith.ai

Compare 2Line.AI and Smith.ai AI receptionists: per-call vs per-minute pricing, booking, and getting a business number included.

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2Line.AI vs Ruby Receptionists

Ruby vs 2Line.AI: compare live virtual receptionists billed by the minute with an AI receptionist and business number in one app.

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Questions

What happens to storm calls while I'm up on a roof?
Mia picks up the calls you can't take, so homeowners talk to someone instead of leaving a voicemail. Each call leaves you a slip with the address and the damage they described.
Can homeowners send me photos of the damage?
Yes. They text pictures to your 2Line number, and they show up in the same conversation as the call.
Can I text my arrival time to an inspection?
Yes. On my way sends your ETA from Apple Maps, with optional live location for the drive.
Will Mia talk about insurance claims?
Only what you teach her. Keep it simple: she notes the insurer and whether a claim is open, and you handle the rest.
Can I add a separate number for storm season?
Yes. Add a line with its own greeting for storm work, for 300 credits a month, and release it when the season is over.
Does Mia book inspections on weekends?
Only if your business hours include weekends. Until you set your hours, she books Monday to Friday, 9 to 5.
How much does 2Line.AI cost for roofers?
The same for everyone: $19.99 a month, or $99.99 a year with a 3-day free trial. Every plan starts with 100 credits, once. Mia uses 48 credits a minute, and you add credit packs when you need them, from $4.99.

Stop losing calls on the job.

Yearly comes with 3 days free. $19.99 a month or $99.99 a year.

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