Pest control calls booked while you're in the crawl space.
2Line.AI gives pest control companies a second business number on the phone they already carry. While you're treating a home, Mia by 2Line.AI answers, asks what pest the caller is seeing, where, for how long and whether kids or pets live there, books the visit and sends a reminder text before it.
“Thanks for calling Shield Pest Control, this is Mia. What kind of pest are you seeing?”
You're in a crawl space with a sprayer, and a caller who just saw a mouse wants someone today.
What Mia asks your callers
- What pest and where it's seen
- How long it's been going on
- Kids or pets in the home
- The address
Stinging insect nests by a doorway and same-day requests come to you.
What a busy day looks like for a pest control technician
You're in a crawl space in San Antonio with a headlamp and a sprayer when a caller reports ants in the kitchen. Mia asks how long it's been happening and about the dog, books Monday at 1 PM and texts a confirmation. Twenty minutes later someone calls about a wasp nest over their front door with a toddler at home, and Mia hands that one to you so you can decide whether to fit it in today.
A made-up example. Names and places are fictional.
How Mia handles a call for pest control companies
An example of a call to a fictional business. Mia uses your greeting, your questions and your rules, and you can take the call any time with Hand to me.
After the call: the caller gets one “what happens next” text, and you get the slip above.
The calls pest control companies get, and what Mia does with each
Ants, roaches or spiders
Mia asks where they're seen and for how long, notes kids and pets, and books a treatment.
Mice or rats in the attic
She asks where they hear them and whether there are droppings, then books an inspection.
Wasp or hornet nest by a door
Stinging insects near an entrance are on your urgent list, so the call comes to you.
Termite inspection for a home sale
She books the inspection and puts the closing date on the slip so you can prioritize it.
Price for ongoing service
If you taught her your plan prices, she texts a quote the customer can accept with YES.
Bed bug question
She takes the details for a call back, since every case needs your judgment.
You choose when Mia answers: always, after hours, or only when you don’t pick up. Take any call yourself with Hand to me.
What to teach Mia as a pest control technician
Mia drafts this from your business name or website. Check each item, put in your own prices and rules, and change any of it later in the app.
Before your first call
- The pests you treat and the ones you refer out
- Prices for one-time treatments and ongoing plans
- Your standard answer about kids and pets, in your own words
- Urgent rules: stinging insects by doors, same-day requests
- Prep steps customers should do before a visit
- Your service area
What it costs
Say Mia answers 20 calls for you in a month, about 3 minutes each. That’s 3,060 credits. The cheapest way to cover it is one 4,000-credit pack ($59.99), on top of your plan. Your real calls will differ.
| Mia, 3 minutes | 48 × 3 = 144 credits |
|---|---|
| AI summary | 1 credit |
| “What happens next” text to the caller | 8 credits |
| Each call | 153 credits |
| 20 calls | 3,060 credits, about $59.99 in packs |
| If you answer yourself | 8 credits a minute, so a 3-minute call is 24 credits. Missed calls and ring time are free. |
Plans are $19.99 a month or $99.99 a year. Your plan’s 100 starter credits (once) cover about 2 minutes of Mia, or 12 minutes of calls you answer yourself. Credits don’t refill each month; you add a pack when you need one. See all rates.
Set up in 4 steps
- 1Pick your numberChoose from 4 local US numbers with area codes near you. It rings in the 2Line.AI app on the phone you already have.
- 2Start your plan$19.99 a month, or $99.99 a year with a 3-day free trial. Your plan starts with 100 credits, once.
- 3Teach Mia your tradeType your business name or website. Mia drafts your greeting, hours, services and prices for you to check. Tell her what counts as urgent, for example: stinging insect nests by a doorway and same-day requests come to you.
- 4Turn on notificationsSo you see each slip the moment a call ends, and urgent calls reach you. Then make a test call to hear Mia.
Phone and follow-up tips for pest control companies
- 1
Send prep steps after the booking
Customers who clear under the sink and move pet bowls make your visit faster. Text the prep list from your 2Line number once Mia books the job.
- 2
A one-time caller is your best plan prospect
Someone who just dealt with ants doesn't want them back. Note on the slip who asked about ongoing service, and follow up after the first treatment.
- 3
Book follow-ups as their own appointment
When a treatment needs a second visit, book it as its own appointment so the customer gets a reminder and can reply C or R.
- 4
Ask for photos of droppings or damage
A photo helps you tell mice from rats or carpenter ants from termites before you arrive with the right gear.
- 5
Be ready for the summer rush
When ant and wasp season peaks, so does the phone. Let Mia answer when you don't pick up, and read the slips between houses.
What pest control companies use most
Appointment booking
Mia books appointments during the call, inside the business hours you set, and texts the caller a confirmation. Reminders go out before the visit, and customers reply C to confirm or R to reschedule.
Learn moreMissed call text back
When you miss a call on your 2Line number, the caller gets a text from your business within moments, so they wait for you instead of calling the next company. You write the message once, and it can include your booking link.
Learn moreBusiness texting
2Line.AI lets you text and send pictures from your business number, registered with US carriers for business messaging. Quick actions send quotes, On my way texts with your arrival time, reminders and review requests.
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CompareQuestions
Can Mia send treatment reminders?
Can Mia quote my prices?
Does Mia give pest or chemical advice?
Can I book follow-up treatments?
What about termite inspections for home sales?
Will robocalls about pest leads fill up my line?
How much does 2Line.AI cost for pest control companies?
Stop losing calls on the job.
Yearly comes with 3 days free. $19.99 a month or $99.99 a year.
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