Moving quote calls answered while your crew does the lifting.
2Line.AI gives movers and small moving companies a second business number on the phone they already carry. While your crew is carrying a couch down three flights, Mia by 2Line.AI answers quote calls, takes the from and to addresses, home size, move date, stairs and packing needs, and leaves it all on one written slip.
“Thanks for calling Lone Star Movers, this is Mia. Are you planning a move?”
Crews are lifting all day, and quote requests pile up in voicemail.
What Mia asks your callers
- Moving from and to
- Home size
- The move date
- Packing or stairs
Day-of calls from booked moves come to you.
What a busy day looks like for a mover
It's the last week of the month, your busiest, and your crew is loading a truck in Frisco. Between trips, four people call for quotes. Mia asks each where they're moving from and to, how many bedrooms, the date and whether there are stairs or an elevator. When this morning's customer calls because the truck is running late, Mia hands that call straight to you, and tonight you have four complete quote requests instead of four voicemails.
A made-up example. Names and places are fictional.
How Mia handles a call for movers
An example of a call to a fictional business. Mia uses your greeting, your questions and your rules, and you can take the call any time with Hand to me.
After the call: the caller gets one “what happens next” text, and you get the slip above.
The calls movers get, and what Mia does with each
Local move quote
Mia takes both addresses, the home size, the date and the stairs, so you can price it without calling back to ask.
Long-distance move
She notes the destination state and timing, and tells the caller you'll follow up with a quote.
Packing help or boxes
If you taught her packing prices, she can text a quote after the call.
Day-of call from a booked move
Customers on today's schedule go straight to you.
In-home or video walkthrough
She books the walkthrough inside your hours and the customer gets a reminder.
Storage or truck rental pitch
Sales calls go to voicemail so the line stays clear for moves.
You choose when Mia answers: always, after hours, or only when you don’t pick up. Take any call yourself with Hand to me.
What to teach Mia as a mover
Mia drafts this from your business name or website. Check each item, put in your own prices and rules, and change any of it later in the app.
Before your first call
- Local, long-distance or both, and how far you'll go
- Hourly or crew-size rates you're happy to share
- Extra charges: stairs, long carries, pianos, safes
- What you won't move, like hazardous materials
- Your busiest dates, so Mia can set expectations
- Urgent rules: day-of moves, damage on a job, a late truck
What it costs
Say Mia answers 20 calls for you in a month, about 4 minutes each. That’s 4,020 credits. The cheapest way to cover it is one 150-credit pack ($4.99) and one 4,000-credit pack ($59.99), $64.98 in all, on top of your plan. Your real calls will differ.
| Mia, 4 minutes | 48 × 4 = 192 credits |
|---|---|
| AI summary | 1 credit |
| “What happens next” text to the caller | 8 credits |
| Each call | 201 credits |
| 20 calls | 4,020 credits, about $64.98 in packs |
| If you answer yourself | 8 credits a minute, so a 4-minute call is 32 credits. Missed calls and ring time are free. |
Plans are $19.99 a month or $99.99 a year. Your plan’s 100 starter credits (once) cover about 2 minutes of Mia, or 12 minutes of calls you answer yourself. Credits don’t refill each month; you add a pack when you need one. See all rates.
Set up in 4 steps
- 1Pick your numberChoose from 4 local US numbers with area codes near you. It rings in the 2Line.AI app on the phone you already have.
- 2Start your plan$19.99 a month, or $99.99 a year with a 3-day free trial. Your plan starts with 100 credits, once.
- 3Teach Mia your tradeType your business name or website. Mia drafts your greeting, hours, services and prices for you to check. Tell her what counts as urgent, for example: day-of calls from booked moves come to you.
- 4Turn on notificationsSo you see each slip the moment a call ends, and urgent calls reach you. Then make a test call to hear Mia.
Phone and follow-up tips for movers
- 1
Get the big items before you quote
A two-bedroom can mean anything. Ask about large furniture, stairs and the walk to the truck, and have callers text photos of the biggest pieces.
- 2
Book walkthroughs as appointments
When a walkthrough is booked, the customer gets a reminder text and replies C or R, so you don't drive across town to an empty house.
- 3
Send your ETA on moving day
Customers are waiting by the door with the elevator held. On my way texts your arrival time from Apple Maps, with optional live location.
- 4
Ask for the review once the last box is in
Tap Job done as the truck pulls away. The review request reaches the customer while they're still unpacking and relieved.
- 5
Put the business number on the truck
Your trucks are rolling ads. Use your 2Line number so calls reach the business line and Mia, not a crew member's personal phone.
What movers use most
Missed call text back
When you miss a call on your 2Line number, the caller gets a text from your business within moments, so they wait for you instead of calling the next company. You write the message once, and it can include your booking link.
Learn moreBusiness texting
2Line.AI lets you text and send pictures from your business number, registered with US carriers for business messaging. Quick actions send quotes, On my way texts with your arrival time, reminders and review requests.
Learn moreAppointment booking
Mia books appointments during the call, inside the business hours you set, and texts the caller a confirmation. Reminders go out before the visit, and customers reply C to confirm or R to reschedule.
Learn moreRead next
Meet Mia, the AI receptionist
What she does on a call, what she costs and how she learns your business.
Read moreHow Contractors Can Stop Losing Jobs to Missed Calls
Practical ways plumbers, electricians, HVAC techs and other trades can answer more calls on the job: text back, AI answering, booking and follow-ups.
Read the guideAI Receptionist vs Answering Service: Which to Choose
How an AI receptionist compares to a live answering service on cost, hours, booking and caller experience, and when to choose each.
Read the guide2Line.AI vs Smith.ai
Compare 2Line.AI and Smith.ai AI receptionists: per-call vs per-minute pricing, booking, and getting a business number included.
Compare2Line.AI vs Ruby Receptionists
Ruby vs 2Line.AI: compare live virtual receptionists billed by the minute with an AI receptionist and business number in one app.
CompareQuestions
Can Mia collect move details?
Can I send an arrival time?
Can Mia ask about stairs and elevators?
Can customers send photos of what they're moving?
Can I record quote calls to check details later?
How much does 2Line.AI cost for movers?
Stop losing calls on the job.
Yearly comes with 3 days free. $19.99 a month or $99.99 a year.
Pick your number