Locked-out callers reach you fast, even when you're mid-job.
2Line.AI gives locksmiths a second business number on the phone they already carry. Mia by 2Line.AI answers when you're on a job, finds out whether it's a home, car or business, gets the exact location and hands real lockouts to you right away. Rekeys and lock changes get booked into your hours.
“Thanks for calling Keyway Locksmith, this is Mia. Are you locked out, or do you need a lock changed?”
A locked-out caller won't wait. If you don't pick up, they call the next locksmith in the search results.
What Mia asks your callers
- Home, car or business
- The exact location
- Make and model, for cars
- Rekey, new locks or a lockout
Lockouts come straight to you, so the caller hears a real time.
What a busy day looks like for a locksmith
You're rekeying a rental in Miami between tenants when your phone rings. A woman is locked out of her car outside a grocery store with groceries warming in the trunk. Mia asks the make, model and where exactly she's parked, then hands the call to you so you can give her a real arrival time. Later a landlord calls about rekeying three units, and Mia books it for Wednesday with every address on the slip.
A made-up example. Names and places are fictional.
How Mia handles a call for locksmiths
An example of a call to a fictional business. Mia uses your greeting, your questions and your rules, and you can take the call any time with Hand to me.
After the call: the caller gets one “what happens next” text, and you get the slip above.
The calls locksmiths get, and what Mia does with each
Car lockout
Mia gets the make, model and exact spot, then passes the caller to you for a time.
House lockout
She confirms the address and reminds the caller to have ID ready, then connects them to you.
Rekey after moving in
She asks how many doors and books a visit in your hours.
Lost car key or fob
She takes the year, make and model and whether any key still works, so you can quote it.
Smart lock or new deadbolt
If you taught her install prices, she texts a quote after the call.
Lead sellers and robocalls
Likely spam is labeled before it rings, and the rest can go to voicemail.
You choose when Mia answers: always, after hours, or only when you don’t pick up. Take any call yourself with Hand to me.
What to teach Mia as a locksmith
Mia drafts this from your business name or website. Check each item, put in your own prices and rules, and change any of it later in the app.
Before your first call
- Home, car and business services, and anything you don't do
- Price ranges for lockouts and rekeys you're comfortable sharing
- Your rule on proof of residence or ownership
- Urgent rules: every lockout, plus what Mia says if a child or pet is locked in a car
- Your service area and any after-hours fee
- Car makes you can and can't cut keys for
What it costs
Say Mia answers 30 calls for you in a month, about 2 minutes each. That’s 3,150 credits. The cheapest way to cover it is one 4,000-credit pack ($59.99), on top of your plan. Your real calls will differ.
| Mia, 2 minutes | 48 × 2 = 96 credits |
|---|---|
| AI summary | 1 credit |
| “What happens next” text to the caller | 8 credits |
| Each call | 105 credits |
| 30 calls | 3,150 credits, about $59.99 in packs |
| If you answer yourself | 8 credits a minute, so a 2-minute call is 16 credits. Missed calls and ring time are free. |
Plans are $19.99 a month or $99.99 a year. Your plan’s 100 starter credits (once) cover about 2 minutes of Mia, or 12 minutes of calls you answer yourself. Credits don’t refill each month; you add a pack when you need one. See all rates.
Set up in 4 steps
- 1Pick your numberChoose from 4 local US numbers with area codes near you. It rings in the 2Line.AI app on the phone you already have.
- 2Start your plan$19.99 a month, or $99.99 a year with a 3-day free trial. Your plan starts with 100 credits, once.
- 3Teach Mia your tradeType your business name or website. Mia drafts your greeting, hours, services and prices for you to check. Tell her what counts as urgent, for example: lockouts come straight to you, so the caller hears a real time.
- 4Turn on notificationsSo you see each slip the moment a call ends, and urgent calls reach you. Then make a test call to hear Mia.
Phone and follow-up tips for locksmiths
- 1
Treat every lockout as urgent
Someone locked out rarely leaves a voicemail; they call the next listing. Mark lockouts as urgent so they reach you, and turn on missed-call text back for the times you can't pick up.
- 2
Look like the local business you are
Locksmith searches are crowded with call centers. A Google Business Profile with your real business name, service area and a local 2Line number helps customers see you're nearby.
- 3
Give a real arrival time
A locked-out caller wants a number, not a window. On my way texts your ETA, with optional live location so they can watch you get closer.
- 4
Make ID checks routine
Teach Mia to tell callers to have ID ready for home and car lockouts. It saves time at the door and protects you both.
- 5
Ask for the review once the door opens
Tap Job done before you pull away. The customer gets a review request while they're still relieved to be inside.
What locksmiths use most
AI receptionist
Mia is the AI receptionist built into the 2Line.AI app. She answers calls in your business name when you're busy, after hours or every time, asks what the caller needs, books appointments into your hours and leaves you a short written summary called a slip.
Learn moreSpam call blocker
2Line.AI labels likely spam before your phone rings, lets you block or unblock any number in one tap, and can let Mia screen unknown callers so only real customers reach you.
Learn moreBusiness texting
2Line.AI lets you text and send pictures from your business number, registered with US carriers for business messaging. Quick actions send quotes, On my way texts with your arrival time, reminders and review requests.
Learn moreRead next
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CompareQuestions
Can Mia hand lockout calls to me?
Will spam calls clog my line?
Can I text a locked-out customer my arrival time?
Can Mia tell callers my lockout price?
Can Mia remind callers to have ID ready?
What if a child is locked in a car?
How much does 2Line.AI cost for locksmiths?
Stop losing calls on the job.
Yearly comes with 3 days free. $19.99 a month or $99.99 a year.
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