Appliance repair calls booked with the model number and error code.
2Line.AI gives appliance repair technicians a second business number on the phone they already carry. Mia by 2Line.AI answers while you're behind a washer, asks which appliance, the brand, model and error code, asks for a photo of the model sticker, and books the visit so you can bring the right part.
“Thanks for calling Reliable Appliance Repair, this is Mia. Which appliance is giving you trouble?”
You're pulling a dryer out from the wall, and the next caller has a fridge full of food going warm.
What Mia asks your callers
- Which appliance and brand
- The model number or a photo of the sticker
- Any error code
- The address
A fridge that's stopped cooling or a washer leaking onto the floor comes to you.
What a busy day looks like for an appliance repair technician
You're pulling a dryer out from the wall in Atlanta to get at the vent when the phone rings. A caller's front loader stops mid-cycle with an F21 code. Mia asks the brand, asks for a photo of the model sticker and books Tuesday at 3 PM. Before you leave the dryer job you've looked up the part, so Tuesday is one trip instead of two.
A made-up example. Names and places are fictional.
How Mia handles a call for appliance repair technicians
An example of a call to a fictional business. Mia uses your greeting, your questions and your rules, and you can take the call any time with Hand to me.
After the call: the caller gets one “what happens next” text, and you get the slip above.
The calls appliance repair technicians get, and what Mia does with each
Washer showing an error code
Mia takes the brand, the code and a sticker photo, then books a visit.
Fridge stopped cooling
Food going warm is on your urgent list, so the caller reaches you.
Dryer not heating
She asks gas or electric and how old it is, then books the repair.
Dishwasher leaking on the floor
Water on the floor comes to you, after Mia suggests turning the dishwasher off.
What's your service call fee?
She shares the fee you taught her and can text it in writing.
Extended warranty calls
Warranty pitches go to voicemail and come back as text.
You choose when Mia answers: always, after hours, or only when you don’t pick up. Take any call yourself with Hand to me.
What to teach Mia as an appliance repair technician
Mia drafts this from your business name or website. Check each item, put in your own prices and rules, and change any of it later in the app.
Before your first call
- The appliances and brands you repair
- Your service call fee and whether it goes toward the repair
- Brands, ages or jobs you won't take
- Urgent rules: fridge not cooling, water on the floor
- Your service area
- How customers can find the model sticker on each appliance
What it costs
Say Mia answers 20 calls for you in a month, about 3 minutes each. That’s 3,060 credits. The cheapest way to cover it is one 4,000-credit pack ($59.99), on top of your plan. Your real calls will differ.
| Mia, 3 minutes | 48 × 3 = 144 credits |
|---|---|
| AI summary | 1 credit |
| “What happens next” text to the caller | 8 credits |
| Each call | 153 credits |
| 20 calls | 3,060 credits, about $59.99 in packs |
| If you answer yourself | 8 credits a minute, so a 3-minute call is 24 credits. Missed calls and ring time are free. |
Plans are $19.99 a month or $99.99 a year. Your plan’s 100 starter credits (once) cover about 2 minutes of Mia, or 12 minutes of calls you answer yourself. Credits don’t refill each month; you add a pack when you need one. See all rates.
Set up in 4 steps
- 1Pick your numberChoose from 4 local US numbers with area codes near you. It rings in the 2Line.AI app on the phone you already have.
- 2Start your plan$19.99 a month, or $99.99 a year with a 3-day free trial. Your plan starts with 100 credits, once.
- 3Teach Mia your tradeType your business name or website. Mia drafts your greeting, hours, services and prices for you to check. Tell her what counts as urgent, for example: a fridge that's stopped cooling or a washer leaking onto the floor comes to you.
- 4Turn on notificationsSo you see each slip the moment a call ends, and urgent calls reach you. Then make a test call to hear Mia.
Phone and follow-up tips for appliance repair technicians
- 1
Always ask for the model sticker
The right part on the first visit is the difference between one trip and two. Ask for a photo of the sticker, and look up the part before you go.
- 2
Write down the error code
An error code narrows the problem before you arrive. Have Mia ask for it on every call.
- 3
Say your service fee up front
Customers who know the fee before you arrive don't argue about it later. Teach Mia to say it plainly.
- 4
Send your ETA
People take time off work for appliance repairs. On my way texts your arrival time so they know you're coming.
- 5
Read voicemails as text
Some callers leave a message instead of talking to Mia. Voicemail to text lets you read the model number without playing it back three times.
What appliance repair technicians use most
Appointment booking
Mia books appointments during the call, inside the business hours you set, and texts the caller a confirmation. Reminders go out before the visit, and customers reply C to confirm or R to reschedule.
Learn moreBusiness texting
2Line.AI lets you text and send pictures from your business number, registered with US carriers for business messaging. Quick actions send quotes, On my way texts with your arrival time, reminders and review requests.
Learn moreVoicemail to text
Every voicemail on your 2Line number shows up as text you can read in seconds, with the audio next to it and a one-line AI summary of what the caller wants. Reply by call or text in one tap.
Learn moreRead next
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CompareQuestions
Can customers text me a photo of the model sticker?
Can Mia tell callers my service call fee?
Can Mia ask for the error code?
Does Mia know how to fix appliances?
Can I send a customer my arrival time?
How much does 2Line.AI cost for appliance repair technicians?
Stop losing calls on the job.
Yearly comes with 3 days free. $19.99 a month or $99.99 a year.
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